store policy

Candle Crate – Delivery & Policies

Delivery Service – Online Only

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Candle Crate is an online-only brand, so all orders are shipped straight to your door.

Coverage: Malta & Gozo
Free Delivery: On orders of €25 and over in Malta and €60 for Gozo
Delivery Time: 01–15 business days

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Returns & Exchanges

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We want your Candle Crate experience to burn bright! If your candles aren’t quite the glow you were expecting, we offer a refund or exchange as long as the candles are:

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• Unused

• Unopened

• In their original condition

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Timeframe: Within 15 days of purchase

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How to initiate: Contact us at candleandcrate@gmail.com

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Return Policy

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• Refunds are available only to the original purchaser.

• A €5 delivery charge applied at the time of purchase will be deducted from your refund.

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Exchange & Pricing Details

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• Items exchanged will be valued at the original purchase price.

• Replacement items will be charged at the current rate, with any available promotions applied.

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Return Process

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1. Email candleandcrate@gmail.com to notify us.

2. We’ll provide the return address.

3. Your candle will be inspected to ensure it’s unused, unopened, and in its original condition.

4. Once approved, a refund or store credit will be issued (minus the €5 delivery charge).

5. You will receive an email confirmation once your payment has been processed.

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